After studying a information submit listed close to my business on Service provider Circle, I can solely shake my head in marvel. Based on the data sizzling on the blogs, a Comcast worker not solely wandered right into a home to do some work however managed to take a nap – and was filmed doing so. That video wound up on the ‘web and generated quite a lot of dangerous press for Comcast. It leaves me to marvel, nevertheless, what sort of avenues this may open up for the small business proprietor.

I would prefer to take you shortly via the textual content of the video (sorry to spoil it for you, you may nonetheless go and watch!):

“A Comcast technician got here to interchange my modem
He spent over an hour on maintain with Comcast.
He fell asleep on my sofa.
Thanks Comcast for:
Two damaged routers, 4 hour appointment blocks, weeklong web outages, lengthy maintain instances, excessive costs, three missed appointments, promising to name again after which not calling,
Thanks Comcast for the whole lot.”

Now, within the curiosity of honesty, I’ll confess that I’ve not had issues like this with Comcast. I’ve, nevertheless, had comparable issues with BellSouth. Granted, no techs have fallen asleep on my sofa. However I’ve suffered via insane appointment blocks, missed appointments, and ridiculous maintain and wait instances.

A number of blogs have requested the query, why was the tech so poorly skilled as to have to attend on maintain for an hour? I’ve observed that they must do the followup, so maybe the tech was simply calling in to shut out the appointment. I’ve additionally thought of napping on my maintain time with BellSouth (my finest was two hours, btw, after they lower off my web after I instructed them to cancel the telephone and KEEP the DHL, however that is one other ball of wax…). Moreover, I can even notice that the issue was resolved by Comcast, clearly in a really skilled method 폰테크.

I hate to weblog and commercialize, however I’ll simply say that my experiences with bigger corporations are what have led to my position in Redd Infinity, our low voltage wiring firm primarily based out of Atlanta. Whereas we do not deal with installs that require Comcast techs, we will do the straightforward additions of jacks so as to add primary cable (legally) to different rooms. Having skilled a zillion three or 4 hour home windows, we do not do them. We make an appointment and we end up shortly, striving at all times to exceed expectations. In brief, as a result of we’re a smaller business, we consider we may also help out shoppers higher than bigger corporations, the place you’re solely a reputation.

One other fast take a look at home windows, that are my bane. The aforementioned video notes that three four-hour home windows have been missed, for a complete of 12 hours. Then, after all, there was the appointment a tech really confirmed up for; we’ll determine it solely took two hours (bear in mind, the tech was on maintain for a kind of hours). Complete work missed (as a result of the home windows at all times require work being missed): 14 hours. At $10/hour, we’re speaking about being out $140, even when there was no cost for the tech. Moreover, if we estimate a 30 minute drive to and from work (right here in Atlanta, it takes half-hour to go 2 miles, because of site visitors), that’s an additional hour of labor missed, for 4 appointments. Complete cash misplaced, at $10/hour: $180. In case your wage is larger (or your drive time additional), the price can be even higher.

Customer support has definitely gone down the tubes. That is one more reason why small business house owners must preserve their service at a superior degree (and we now have a greater likelihood to). As bigger corporations depart clients with a foul style of their mouths, smaller corporations have the possibility to return out forward.